At Jho Retails, your trust matters to us. We want you to love what you receive, so please take a moment to go through our return and exchange policy before placing your order.

1. Return Policy

We currently do not offer refunds on any orders. However, we do facilitate exchanges for eligible items.

To qualify for an exchange, the product must be:

• Unworn and unused
• Unwashed
• In its original condition with tags and packaging intact

All exchange requests must be made within 7 days of delivery.

2. Exchange Conditions

We only offer exchanges under the following circumstances:

• Size issues
• Wrong item received

Please note:

• Items bought on sale or with discounts are not eligible for exchange
• Accessories are non-exchangeable
• Customers are responsible for the delivery charges for both sending and receiving exchanged items

3. How to Request an Exchange

If you need to exchange an item, simply reach out to us:

• Contact us on WhatsApp within 7 days of receiving your order
• Share your order number and the reason for exchange
• Our team will guide you through the next steps

4. Damaged or Incorrect Items

In case you receive a damaged or incorrect product, please inform us within 24 hours of delivery.

• Make sure to share clear unboxing pictures or videos for verification
• Once confirmed, we’ll assist you with a replacement

5. Important Information

• Exchanges are processed only after we receive and inspect the returned item
• We reserve the right to decline exchanges if the product does not meet our policy criteria
• Please do not send any item back without prior confirmation from our team

For any questions or assistance, feel free to contact our support team anytime.
Thank you for choosing Jho Retails — we’re here to make your shopping experience easy, reliable, and enjoyable 💫